After you pay
FUT Coins Delivery
by Comfort Trade
What happens between payment and coins in your club: the details you send, the order statuses and the usual time, within 2 hours.
- 1
Pay for the order
Card, USDT or USDC; PayPal if you ask support before paying.
- 2
Add your EA details
Your login e-mail and a few backup codes, typed into the order.
- 3
Coins land in your club
Delivered by Comfort Trade in up to 2 hours; then the status reads Completed.
- Comfort Trade, within 2 hours
- 21-day refund window
- Card, crypto or PayPal on request
Step by step
What happens after you pay
- 1
Order confirmed
After payment you see the confirmation page with your order number and get an e-mail. If your e-mail had no account on the payment site, one is created and the sign-in details are sent to you.
- 2
Your EA details
Open the order and fill in its delivery details: your EA login e-mail and some backup codes. Each code works once, so send several in case the seller needs to sign in again.
- 3
Coins in your club
A seller takes the order, signs in to Ultimate Team and moves the coins to your club, within 2 hours. The order is then marked Completed and the coins show in your balance.
Order statuses
What each status on the checkout means
Orders move through four steps. You see them in your order list when you are signed in, and every order has a chat with support.
- New Order: the payment arrived and the order waits for a seller.
- In progress: a seller is delivering. You see the seller by number, never by name.
- Completed, awaiting your confirmation: the seller marked the work as done. Check your coin balance; if coins are short, say so in the chat attached to the order.
- Completed: support closed the order.
A failed payment leaves no order behind, so simply order again. Paid but no order in the list? Make sure you signed in with the address you gave at checkout, and search your spam folder for the confirmation.
Backup codes
Getting your EA backup codes ready
Backup codes are part of EA’s two-factor authentication. With it switched on, EA asks for a one-time code each time an unknown device logs in. Backup codes are the spare key for when your usual method is out of reach, and during Comfort Trade they are how the seller gets in.
How to find them
- Sign in to your EA account and open the security settings.
- Switch two-factor authentication on if it is off; EA offers an authenticator app, text messages or e-mail.
- Choose View backup codes and write the codes down somewhere safe.
Send a few codes with the order, not all of them, and keep the rest for yourself. Once the order is Completed you can create a new set of codes in the same settings.
What you never need to send
Card details stay on the secure payment page; the checkout itself never sees them, and the seller delivering your coins has no use for them. Your EA details go in the order form only, not in a chat with anyone.
Questions
Questions about delivery
How many backup codes should I send?
A backup code is single-use: every time the seller signs in to deliver, one code is spent. Send a few rather than one, so a second sign-in does not hold the order up, and keep the rest of the set for yourself. If the codes run out during delivery, support will ask you for new ones in the order chat.
What if I typed the wrong e-mail or ran out of backup codes?
The delivery details can’t be edited once sent. Message support in the live chat and give your order number: they will ask for the right e-mail or new backup codes and pass them to the seller. You make new codes where you found the first ones, under security on your EA account.
Can the coins be sent by Player Auction instead?
Not at the moment. Player Auction is switched off, so every order goes by Comfort Trade. Comfort Trade needs no card or listing from you, just the login e-mail and backup codes you put in the order. Nothing else is needed on your side.
What if only part of the coins arrived?
Tell support in the order chat before you confirm anything. Under the checkout’s refund policy a part-delivered order is finished by the same or another seller, or the undelivered part is refunded. Requests are accepted within 21 days of payment.
Ready to order?
Choose the platform, set the amount, and the coins arrive within 2 hours after your EA details are in.